Sunday, 17 August 2014

Protocol seminar 12 September

The Protocol is dead. Long live the Protocol!

In 200 years from classical protocol to modern relationship management

The Prinsjesfestival is the organiser of a protocol seminar in the Dutch House of Representatives (Tweede Kamer der Staten-Generaal) on Friday 12 September 2014. The seminar is organised on the occasion of ‘200 years Kingdom of the Netherlands’ and the first Prinsjesdag, the opening of the Parliamentary Year, two hundred years ago. 

Two hundred years ago basic protocol rules were agreed upon at the Vienna Conference. Those rules became part of the Vienna Treaty and are still adhered to today.

Our current hectic and informal society has created the need for a modernised version of protocol. The focus of modern protocol has changed from formality to functionality i.e. effectively managing relationships

Invitations to the seminar have been sent to those responsible for the relationship management and protocol, in the public and private sector. This seminar is by invitation only. 

Programme 12 September

The Power of Protocol: 
Politics, culture and diplomacy in the nineteenth century, by Dr Edwina Hagen, lecturer in cultural history of the early modern period at the VU University Amsterdam

The Protocol is dead. Long live the Protocol! 
A lively discussion with H.E. José de Bouza Serrano (ambassador of the Portuguese Republic), Mr François Brunagel (chief of protocol of the European Parliament), Ms Alise Long-Adema (corporate events & meetings manager DSM), Mr Sjaak Hullekes (fashion designer) and Mr Olof van Winden (director and founder of TodaysArt) about the future of protocol:
- When you wish protocol were dead: failures in protocol
- Long live the Protocol: the Devil Wears Prada 
- Modern protocol: the similarity between a Royal Wedding and a dance event, by Mr Jean Paul Wyers, director of the Protocolbureau
- Long live the Protocol: our vision to the future, by Mr Jean Paul Wyers
Discussion led by Mr Stefan Wijers. 

Master of ceremonies: UK etiquette expert Mr William Hanson

The Prinsjesfestival protocol seminar is supported by the Staatsloterij, the Dutch House of Representatives (Tweede Kamer der Staten-Generaal), the Institute of Protocol The Hague, Momice and the Genootschap voor Eventmanagers. The Prinsjesfestival protocol seminar is a prodcution of the organising committee: Jean Paul Wyers (chairman), Govert van Boxtel, Janna Groot, Leendert de Lange, Pieter Jan Mersie, Egmont Philips and Jaap van Berkel (secretary). 

Saturday, 16 August 2014

Death and Social Networks: The New (Lack of) Etiquette

WSJ Live
Lunch Break with Tanya Rivero

When someone dies more people are turning to social networks to discuss their feelings. But in the rush to share, some people are breaching etiquette, MarketWatch's Quentin Fottrell says. He joins Lunch Break with Tanya Rivero.

Saturday, 9 August 2014

Het betere relatiemanagement

Hotello, mei 2014
Door Berend Berlijn

Dit interview met Jean Paul Wijers verscheen onlangs in 'Hotello', het magazine van INCH 'International Network Connecting Hotelschoolgraduates'.
Klik op het artikel om het te vergroten.



Top 10 Tips for Dealing With Last-Minute Cancelations

Isabel Amaral – President of APOREP
(Associação Portuguesa de Estudos
de Protocolo) and teacher at the 

Protocol Institute in The Hague
"As a protocol consultant for large events, I often warn the organizers about the possibility of many people who confirmed their presence not being able to appear at the last minute. I suggest a plan B for the placing of guests because I know that, on the event day, changes are always necessary in relation to what was agreed on the day before."
Read the article of Isabel Amaral about last-minute changes @

No Harassing Animals in Public: Chinese City Gives Lessons On How to Behave Abroad

It may take three generations to make a gentleman, as the time-worn adage says, but China moves fast and the southern city of Shenzhen is hoping to do it in a month.
The city recently launched an international etiquette campaign aimed at turning its 10 million residents into global politeness ambassadors.

Read this article by Mark Magnier at the Wall Street Journal blog

Thursday, 19 June 2014

William Hanson and Isabel Amaral: next week at our Two Day Protocol Training

Isabel Amaral today on TVI
Watch William Hanson in this great video (see below), we had to laugh very hard! Next week the UK number one etiquette expert will be in The Hague for our Two Day Protocol Training. This training will also be given by Isabel Amaral, the foremost protocol expert of Portugal. Today Isabel was the guest commentator at TVI and TVI 24 for the Proclamation of King Felipe VI of Spain held at the Congress of Deputies in Madrid. The two programs were broadcasted live between 8:30 and 12 am on Thursday 19 June.

The Two Day Protocol Training is organized several times per year in The Hague. Other trainers are the former Master of Ceremonies of Queen Beatrix, Gilbert Monod de Froideville, speech coach Rebecca van Leeuwen and Bengt-Arne Hulleman of the International Criminal Court.

The goal of the training is to offer participants a basis in protocol, international protocol, etiquette, ceremonial en cultural differences: To what type of meeting is protocol applicable and how are these meetings organized  How should you deal with international guests and international protocol? What rules of behavior apply to official meetings?  

The participants are trained to become a protocol professional and an advisor for colleagues. After completing this training they will be equipped to meet the challenges and complexities of protocol management.

More information: 

Ushers reviewed by clients

Kevin, Bart and Maurits
Every six months the ushers of the Protocolbureau are reviewed by our clients on working experience, communication skills and representativeness. Colleagues are also asked to judge each other.
All this is discussed with the ushers during a meeting at the Protocolbureau lead by our dean Bart Lammers (in the middle) and our Senior Partners Kevin Verbaas (on the left) and Maurits Seidl.

Upon arrival the ushers are given a business case: What are common dress codes? Who are the ten highest ranking dignitaries in the Netherlands? How to seat the guests at a concert, based upon a given guest list.
The business case as well as the reviews will then be discussed in the meeting with Bart, Kevin and Maurits. The meeting is also meant to decide on promotion and raise of salary. At the end the future is discussed.

Sam is working on the case
'Ushers' are students who work for the Protocolbureau at official events and ceremomies. At those events they are in charge of the registration, the coordination of (part of) the event, the welcoming procedures or the seating arrangements of the guests and dignitaries. Students start at the Protocolbureau as 'Junior Partner-host' and become 'Junior Partner-usher' after following a tailor made training programme and gaining sufficient working experience. Only the best 'Junior Partners' are awarded the title of 'Senior Partner'. 
The ushers at work in Middelburg,
the Four Freedoms in 2010

The Protocolbureau has been set up in 1995 by by students of the The Hague Hotel Management School. Their motive was the need to gain experience in hospitality up to the highest level by organizing lectures and working as usher at (business) meetings. The first lecture was delivered by the former Master of Ceremonies of Her Majesty the Queen, and the first assignment was to present the Franklin D. Roosevelt Four Freedoms Awards.