Thursday, 27 August 2015

Millennials are clueless about cellphone etiquette by Catey Hill @ Marketwatch.com

 I thought "Millennials are clueless about cellphone etiquette" was another article of a complaining etiquette expert about the bad behavior of the new generation. But this article mostly lists the facts: More than six in 10 cellphone users read text messages or emails at their most recent social gatherings. Millennials are far more likely than older people to use their cellphones to avoid or disengage from the group they’re with. Face it, the cellphone is a phenomenon that's here to stay. We will have to find a way to live with it in a world where new etiquette rules apply.
Jean Paul Wijers

Read the article:
marketwatch.com

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Wednesday, 26 August 2015

The English Manner and the Protocolbureau joined forces


The English Manner and the Protocolbureau joined forces and developed a practical protocol training in Brussels, London and The Hague

The Three-day Master Class in Protocol of The English Manner (London, United Kingdom) and the Protocolbureau (The Hague, Netherlands) will be held in Brussels (December), London (November) and The Hague (October).

The English Manner is a worldwide operating organisation founded by Alexandra Messervy, formerly of the Royal Household of Her Majesty The Queen. ”With the worldwide expertise of both organisations we are able to offer a truly unique practical protocol training that covers all the basics in only three days” – Jean Paul Wyers, director of the Protocolbureau.

The course is ideal for embassy staff, those working for international or multi-lateral organisations, public relations and public affairs specialists, personal assistants, event planners, communication experts and protocol officers.

Want to know how to manage a visit of a high-level delegation or a national day? How to handle formal written communication? How to navigate a formal dinner? How to be aware of the sensitivities when placing guests? What is the right order of precedence and which guests rank most highly? After completing this three-day masterclass, you will be equipped to meet the challenges and complexities of modern protocol management.


The English Manner and the Protocolbureau will teach the participants to the three-day masterclass all the basics of international protocol and etiquette, and the management of high-level events. The participants will be inspired, gain insight and indispensible knowledge and skills. You will become proficient in preparing meetings with dignitaries and become an advisor for colleagues.

The training will be given among other by the Honorary Chamberlain and former Master of Ceremonies of H.M. Queen Beatrix of The Netherlands, Gilbert Monod de
The etiquette dinner by William Hanson of The English Manner
Froideville
, former BBC newsreader Diana Mather, the UK’s leading etiquette expert William Hanson, and the Head of Protocol, Events & Visits of the International Criminal Court, Bengt-Arne Hulleman.

For more information go to: protocolbureau.com/masterclass or theenglishmanner.com.

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Sunday, 23 August 2015

Three Networking Secrets No One Probably Told You About

Networking is so much more than reciprocity, business cards, and CRM tools to remind you to stay in touch. The art of building mutually beneficial and rewarding professional relationships means you show up authentically, ask for help, offer yourself as a resource, and much more.

Read more:
Three Networking Secrets No One Probably Told You About

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Friday, 21 August 2015

No seating arrangement without sensitivities, ego and protocol

Dit artikel in het Nederlands: klik hier

Seating arrangements are common practices at official ceremonies but also at fashion shows or business dinners. There are always a lot of sensitivities, especially when a better seat was expected. That happens regularly for there is only one main table and only one first row. Every organizer wishes to avoid disappointing guests and therefore a lot of effort is put in the preparations. 
A seating arrangement determines who sits where at the table or who is seated on which row, but also who are the most important attendees and what is the best chair. The seating plan should be made objectively so it is clear why certain choices were made. In the public sector the dignitaries are seated on the front rows, companies give the best available seats to important clients. Those with equal functions are seated equally. Speakers, sponsors and family members often get a first row seat, which everyone will understand. 
Photo: an usher of the Protocolbureau is preparing the seating arrangement

However, seating guests is also about managing expectations. For that reason it is often difficult to please everyone. Each protocol officer has experience with complaining guests or guests who refuse to sit down. It also happens that people unsolicited, take a seat on the first row. Others swap their own place cards and exchange it for a better one.
Seating guests is also about managing expectations
Complaining guests are almost never to be found on the front row and rarely at the very rear, but mostly in the middle. The seating of this group of invitees, in protocol also called the second echelon, listens very closely. The second echelon often requires attention, but the host does not have the time to give this attention. For this reason, the Protocolbureau is often asked to assist.

Centuries ago, the European monarchies have developed a methodology, which allows for an objective seating arrangement. Each country has a so-called protocol list with a logical hierarchy of the most important officials. The more people a functionary represents, the more important he or she is considered and so the higher he or she is seated. A Head of State is seated better than a Minister and a Chairman of a Parliament higher than a Mayor. Protocol also provides guidelines about the ranking of the chairs. The main seat is usually in the middle and the second seat is on the right, the third seat is on the left, and so on. The first row is more important than the second row. 
European monarchies developed a methodology, which allows for an objective seating arrangement
Companies use the same methodology but for economic reasons. A fashion designer seats the customers or potential customers on the first row. Seating arrangements are also a means of bringing people together. For lunches or dinners people are placed next to each other on the basis of mutual interest. Companies seat account managers next to the customers.
The Protocolbureau is an expert in making seating arrangements. We even developed our own computer programme for this purpose. This programme was first used at the occasion of the Royal Wedding of (then) Prince Willem-Alexander with Princess Máxima. The programme makes it easier and faster to seat guests. However, a good seating arrangement will never be effortless. It always requires preparation and coordination.
By Jean Paul Wijers, founder and director of the Protocolbureau in The Hague 
Want to know more? Go to the website of the Protocolbureau for more information about seating arrangements: protocolbureau.com
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Friday, 14 August 2015

Hoe worden meetbare effectieve relatiebijeenkomsten georganiseerd?

In maart 2016 start in samenwerking met het Institute of Strategic Relationship Management en de Hotelschool The Hague de zesdaagse Nederlandstalige opleiding 'Strategisch Relatiemanagement' voor eventmanagers, kabinetmedewerkers, communicatieexperts, beleidsondersteuners, sales-support staff, marketeers, PA's en protocolmedewerkers. 

Een netwerkbijeenkomst moet gestructureerd worden om effect te kunnen bereiken. Alleen dan gaat het rendement met sprongen omhoog. Samen met een goede, ook vooraf uitgedachte, evaluatie en follow-up leidt dat in alle gevallen tot een duidelijke meeropbrengst per uitgegeven euro.

Vanaf 2016 ook in het Nederlands
De kern van deze structuur is het hebben van een netwerkstrategie voor het complete netwerkproces. Alleen zo is het mogelijk om de effectiviteit van het relatiemanagement te vergroten én anderen binnen je organisatie – leidinggevenden en collega’s van andere afdelingen – te inspireren en overtuigen. Die netwerkstrategie is een vergaande analyse en doorvertaling van de marketing/communicatiestrategie van een organisatie, die op zichzelf weer een vertaling is van de overall visie en organisatiestrategie.

Het Protocolbureau ontwikkelde samen met het Institute of Strategic Relationship Management en de Hotelschool The Hague een postgraduate opleiding Strategisch Relatiemanagement, onder meer voor eventmanagers, marketing- en communicatiemanagers, sales-support staff, medewerkers investor relations, PA’s, kabinetsmedewerkers, beleidsondersteuners en fondsenwervers. 

Wie zijn de relaties van jouw organisatie? Wat is hun belang voor jouw organisatie? Waarom wil je relaties aan je binden? Hoe bouw je een netwerk van jouw relaties? Hoe onderhoud je dat netwerk? Hoe organiseer je effectieve netwerkbijeenkomsten?

Strategisch Relatiemanagement presenteert een unieke en vernieuwende visie op relatiemanagement:
  • In module 1 leer je te ontdekken waarom een hoogwaardig netwerk van vitaal belang is voor jouw organisatie.
  • In module 2 staan we stil bij de strategische doelstellingen van jouw organisatie en vertalen we dat naar een strategie voor het relatiemanagement.• 
  • In module 3 kijk je intern binnen jouw organisatie en leer je het relatiemanagement vorm te geven, te organiseren en de verantwoordelijken te overtuigen.
  • In module 4 en 5 werken we dit verder praktisch uit. Wat is jouw rol om de betrokkenen in jouw organisatie te ondersteunen en hoe organiseer je een effectieve relatie(netwerk)bijeenkomst die voldoet aan de geformuleerde doelstellingen en waarvan het effect ook meetbaar is?
  • Door een door jou uit te voeren onderzoek en te schrijven rapport, bij voorkeur gericht de eigen organisatie, pas je de theorie toe op de praktijk. Dit rapport wordt persoonlijk met je doorgenomen tijdens de terugkomdag.
Lees hier het programma van de opleiding en vind hier de praktische informatie (data, prijs, inschrijfformulier).

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Kyoto’s etiquette manual for tourists

The former Japanese capital, Kyoto, has released a guide to the ‘do’s and don’ts’ for visitors in the city, including a no tipping rule and drink cycling ban. Eighteen of Kyoto’s customs and information on how to avoid any "cultural faux pas” have been outlined in a new infographic released by the Kyoto Convention and Visitors Bureau, the city’s tourism organisation, in collaboration wiith TripAdvisor.
Read more: telegraph.co.uk

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Saturday, 11 July 2015

19 juni jl.: uitreiking certificaten na afloop van de Tweedaagse Protocoltraining

Op deze foto poseren Gilbert Monod de Froideville en Rebecca van Leeuwen (in het midden) met de deelnemers aan de Tweedaagse Protocoltraining. De foto werd gemaakt aan het einde van de training op 19 juni jongstleden, nadat de certificaten officieel werden uitgereikt. 
De Tweedaagse Protocoltraining wordt gegeven door de oud-Ceremoniemeester van Koningin Beatrix, Gilbert Monod de Froideville, regisseuse Rebecca van Leeuwen, etiquette-specialist Jan Jaap van Weering en oud-Floriade protocolchef Willem Tanis. 
De volgende training vindt plaats op 7 oktober. Dan organiseert het Protocolbureau samen met The English Manner uit London de Three-day Masterclass in Protocol op de campus van de Hotelschool The Hague. Dezelfde training wordt in november in London gehouden en in december in Brussel. 
Tijdens deze driedaagse training wordt niet alleen aandacht besteed aan protocol en etiquette, maar worden ook de persoonlijke presentatie, de netwerkvaardigheden en de kennis van cultuurverschillen getraind. Daarnaast verzorgen Bengt-Arne Hulleman, de chef protocol bij het International Criminal Court en Francois Brunagel, de oud-protocolchef van het Europees Parlement een training over protocol in internationale organisaties. 
Interesse? Meer informatie: http://www.protocolbureau.com/masterclass

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