Tuesday, 27 January 2015

Move aside, Michelle Obama. The world has a new fashion icon.

During President Obama's visit to India to take part in the country's Republic Day celebrations, Prime Minister Narendra Modi's wardrobe gained a huge amount of attention. Throughout the trip, Modi's choice of attire made headlines. One Wall Street Journal headline said it all: "Narendra Modi Outshines Michelle Obama With Airport Outfit." 
Read this article at the washingtonpost.com

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Sunday, 25 January 2015

cntraveler.com: Gold List 2015, the Grandest Hotel Entrances

Read this very interesting article at the Condé Nast Traveler website called 'Gold List 2015, the Grandest Hotel Entrances'. The article is a slide show about grand entrances in hotels. The one describing the arrival at The Savoy is particular interesting: 

"The doorman at the Savoy Hotel in London opened my taxi door and gathered my luggage to welcome me to the front entrance, but I didn't see any reception desk. Suddenly, a meticulously groomed gentleman greeted me, "Good afternoon, Ms. Yates. We have been expecting you, your room has been prepared... would you like to come with me? My luggage had already been unpacked, pressed, and neatly organized into the suite's wardrobe. This service makes you feel like royalty." —Lauren Yates 
Read the whole text and article at: cntraveler.com

In essence Yates describes protocol management. Protocol is about maximising personal attention and systemising – by means of rules and procedures – logistics. In a world where personal attention has become scarce and technology a facilitator for rules and procedures, protocol management provides us with a unique vision in which personal time is the greatest good we can give to someone. It is the modern currency of relationships. This vision is the basis of new postgraduate 'Strategic Relationship Management'.

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Wednesday, 21 January 2015

Launch of the new postgraduate 'Strategic Relationship Management' on 9 February

On Monday 9 February historian Paul Spies, director of the Amsterdam Museum, will speak about the cradle of protocol at the launch of the new postgraduate about modern protocol and relational leadership 'Strategic Relationship Management'. 
After a welcome by Susanne Stolte, president of the Hotelschool The Hague, Jean Paul Wijers, director of the Institute of Protocol The Hague, will introduce the new postgraduate about modern protocol and relational leadership.

Strategic Relationship Management’ teach participants to develop and implement a relationship management strategy to shape the network of an organisation in a more efficient and effective way. Meaningful and reciprocal relationships are the keys to success in the dynamic and sustainable network society in which we live. The objective of the Strategic Relationship Management programme is to deliver maximum added long term value and efficiency from networks and relationships.

A unique feature of ’Strategic Relationship Management’ is the vision on contemporary protocol management. In a world where personal attention has become scarce and technology a facilitator for rules and procedures, protocol management provides us with a unique vision in which personal time is the greatest good we can give to someone. It is the modern currency of relationships.

“Protocol translates organisational strategy into effective relationship management.” – Eric Niehe, former Ambassador of the Netherlands in India

’Strategic Relationship Management’ is a cooperation of the Institute of Protocol The Hague with the hospitality business school Hotelschool The Hague.
To attend the launch and lecture at 9 February, please send an e-mail to info@ipth.nl. More information about the postgraduate can be found here

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Sunday, 18 January 2015

Le hug: How John Kerry made a Paris cheek-kiss faux pas

When top US diplomat John Kerry rushed towards the French president, arms open, to warmly embrace him on Friday, what followed was a cringeworthy culture clash that has befuddled many a visitor to France. The French are just not that into hugging.
Read this article @Telegraph

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Friday, 16 January 2015

How to hold a teacup (and stir your tea properly)

William Hanson talkes about how to hold a teacup (and stir your tea properly). His video's are not only informative, but fun to watch as well. Or as the Financial Times once wrote: "William Hanson has a staggering ability to make one feel the centre of attention and utterly inadequate at the same time."



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Tuesday, 9 December 2014

Well said Mr. Wijers....

This article in English: click here.

We doen ontzettend ons best om iedereen te vertellen over de nieuwe opleiding over relationeel leiderschap 'Strategic Relationship Management' die op 9 september op de hotelschool van start gaat (zie ook ipth.nl/srm). De basis van die opleiding is onze vernieuwende visie op protocol.

Daarover schreef Jean Paul Wijers onlangs een column ondermeer in het Diplomat Magazine. Een link naar die column plaatsten wij her en der op internet waaronder in een aantal groepen voor protocolexperts op LinkedIn. In deze groepen zijn experts uit de hele wereld vertegenwoordigd met een nadruk op de Indiase, Nigeriaanse en Amerikaanse protocolexperts.

Zo ook Gloria Starr die op deze 'post' zeer positief reageerde met 'Well said Mr. Wijers....' (zie bijgaande screenshot). Het artikel heeft namelijk als titel 'protocol is the modern currency of relationships'. In zijn column schrijft Jean Paul hierover 'Time has become a luxury. Personal time is the greatest good we can give to someone. It is the modern currency of relationships'.

De column is hier terug te lezen: protocolbureau.blogspot.nl. Hier is meer informatie over de opleiding te vinden: ipth.nl/srm.

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Monday, 8 December 2014

Protocol is the modern currency of relationships


By Jean Paul Wyers, director of the Institute of Protocol The Hague

The Dutch and protocol; it is an ambiguous relationship. For many, protocol stands for unnecessary formalities but in my view protocol holds the future. Leaders and managers can only survive with a good network and by knowing the right people. In The Grant Study researchers came to a similar conclusion; “It is the capacity for relationships that predicted flourishing. Culture has become more attuned to the power of relationships”.

The need for a good network has created the need for good network management, or protocol management as we call it. A State Visit is much more than a meeting of two Heads of State. At all levels meaningful meetings are planned and protocol is used to structure all this. The private sector has the same need for meaningful meetings and thus for protocol management.

There is another reason why protocol has a future. Time has become a luxury. Personal time is the greatest good we can give to someone. It is the modern currency of relationships.
For example Banks divide their personal attention into several groups of customers: retail, preferred banking, private banking and private wealth management. The more interesting you are to the bank, the more personal attention is given to you.

Modern protocol management offers an efficient and effective way of managing a network. It optimises those few moments of personal contact and maximises the added value that personalised attention can bring. Modern protocol officers are vital to the successful management of a network.

The classic protocol officers will cease to exist, because they put the rules of protocol first. A modern protocol officer understands the greater picture, the goal of the meeting and even the strategy of the organisation. He or she is an expert in translating this into a different protocol every time. Modern protocol management is not only about protocol rules; it is about analysing, translating and finally applying.

At the Institute of Protocol The Hague this has always been our vision. The ambiguous relationship the Dutch have with protocol may have provided us with some challenges, but it also resulted in a modern view on protocol.

Read more about the vision of the Institute on modern protocol: the new postgraduate on relational leadership 'Strategic Relationship Management'

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