Saturday, 6 September 2014

Protocol training in Namibia

This article in Dutch: click here. Follow the protocol training yourself: click here.

This week our teachers were in Windhoek to give a five day protocol training to 60 protocol officers of the Ministry of Foreign Affairs of Namibia and other government organizations.

The training covered all aspects of protocol: The use of rank (préséance) and the applications of protocol like seating arrangements, making introductions and high level event management.
The training also included the theory and practice of intercultural communication and protocol at international organizations. The participants followed a master class in speech coaching, personal presentation and non-verbal communication. During a three course etiquette dinner all the aspect of modern etiquette were covered.

The Institute of Protocol The Hague sent five teachers to Windhoek: the former Master of Ceremonies Gilbert Monod de Froideville, the foremost protocol expert of Portugal Isabel Amaral - Especialistas em Imagem e Protocolo Empresarial Empresarial, UK number one etiquette expert William Hanson, cross cultural management expert Mirjam Schokker and stage manager Rebecca Anna van Leeuwen.

The Republik Namibia is a country in southern Africa whose western border is the Atlantic Ocean. It shares land borders with Angola and Zambia to the north, Botswana to the east and South Africa to the south and east.
Namibia gained it independence from South Africa on 21 March 1990, following the Namibian War of Independence. Its capital and largest city is Windhoek. Namibia is a member state of the United Nations (UN), the Southern African Development Community (SADC), the African Union (AU), and the Commonwealth of Nations.
Namibia is almost three times the size of Great Britain and has a population of just 2.3 million people.

Would you like to follow this training yourself? Have a look at our website:


Friday, 5 September 2014

Protocoltraining in Windhoek, Namibië

This article in English: click here. Zelf deze training volgen: klik hier.

Deze week waren onze docenten in Windhoek. Zij verzorgden daar een vijfdaagse training voor het Ministerie van Buitenlandse Zaken van Namibië. 

De training behandelde alle aspecten van protocol: Het gebruik van rangorde en de verschillende toepassingen zoals 'seating arrangement, greeting procedures & high level event management'. 

Ook het protocol van internationale organisaties en het ceremoniële protocol kwam aan de orde evenals de theorie en praktijk van interculturele communicatie. Verder volgden de deelnemers meerdere praktische 'masterclasses' in non-verbale communicatie, speechen en persoonlijke presentatie en kregen zij tijdens een driegangen lunch les over moderne etiquette. 

De training werd gevolgd door 60 'protocol officers' van verschillende overheidsorganisaties. De protocoltraining werd gegeven door oud-ceremomieneester Gilbert Monod de Froideville, dé protocol expert van Portugal Isabel Amaral, etiquette-goeroe William Hanson uit Engeland, cultuurverschillen-expert Mirjam Schokker en Rebecca Anna van Leeuwen van theaterschool Rabarder. De training werd begeleid door onderwijsexpert Frits Stevens. 

Namibië ligt in het zuiden van Afrika aan de Atlantische Oceaan tussen Angola en Zuid-Afrika. Het is één van de meest indrukwekkende landen van Afrika met een unieke combinatie van natuur, cultuur en wilde dieren. Je vindt er onder meer een ruig en verlaten landschap, enorme zandduinen, het Etosha National Park met wilde dieren, spectaculaire rotsformaties, rotstekeningen van de San (bosjesmannen) en traditionele Himbadorpen (één van de laatste Afrikaanse stammen die nog op de traditionele manier leven). Namibië kent 300 dagen zon per jaar en er is nauwelijks neerslag is Namibië. De officiële taal is Engels, maar er wordt ook veel Duits en Afrikaans gesproken.

Namibië is van 1884 tot 1915 een Duitse kolonie geweest. Na de Eerste Wereldoorlog kwam het gebied enige jaren onder Brits gezag. In 1921 kreeg de Unie van Zuid-Afrika een mandaat van de Volkenbond tot tijdelijk bestuur van Zuidwest Afrika. Dit mandaat werd in 1966 door de Verenigde Naties opgeheven. Zuid-Afrika weigerde echter zich terug te trekken, en bleef het gebied bezetten. Na jaren van impasse maakte het welslagen van onderhandelingen tussen Zuid-Afrika, AngolaCuba en de Verenigde Staten in 1988 de weg vrij voor de onafhankelijkheid van Namibië. 

Zelf een protocoltraining volgen? Kijk eens op


Sunday, 31 August 2014

Protocol seminar 12 September

The Protocol is dead. Long live the Protocol!

In 200 years from classical protocol to modern relationship management

The registration is closed for this seminar. Want to know more about protocol, follow the Two Day Protocol Training: click here.

The Prinsjesfestival protocol seminar in the Tweede Kamer der Staten-Generaal on Friday 12 September 2014 is 'sold out'. Over 170 protocol experts from the public as wel as the private en cultural sector will attend the 12th. Invitations to the seminar have been sent to those responsible for the relationship management and protocol. This seminar is by invitation only.  

The Prinsjesfestival is the organiser of the protocol seminar. The seminar is organised on the occasion of ‘200 years Kingdom of the Netherlands’ and the first Prinsjesdag, the opening of the Parliamentary Year, two hundred years ago. Basic protocol rules were agreed upon at the Vienna Conference. Those rules became part of the Vienna Treaty and are still adhered to today.
Our current hectic and informal society has created the need for a modernised version of protocol. The focus of modern protocol has changed from formality to functionality i.e. effectively managing relationships

The seminar will start with a lecture by historian Dr Edwina Hagen about the power of protocol in the early 19th century. This will be followed by a discussion about protocol with the Portuguese protocol expert Ambassador José de Bouza Serrano, EU-parliament Chief of Protocol François Brunagel, fashion designer Sjaak Hullekes, corporate protocol expert Alise Long and Olof van Winden of TodaysArt. Stefan Wijers will moderate and William Hanson is our master of ceremonies. 

Programme 12 September

The Power of Protocol: 
Politics, culture and diplomacy in the nineteenth century, by Dr Edwina Hagen, lecturer in cultural history of the early modern period at the VU University Amsterdam

The Protocol is dead. Long live the Protocol! 

A lively discussion with H.E. José de Bouza Serrano (ambassador of the Portuguese Republic), Mr François Brunagel (chief of protocol of the European Parliament), Ms Alise Long-Adema (corporate events & meetings manager DSM), Mr Sjaak Hullekes (fashion designer) and Mr Olof van Winden (director and founder of TodaysArt) about the future of protocol:

  • When you wish protocol were dead: failures in protocol
  • Long live the Protocol: the Devil Wears Prada 
  • Modern protocol: the similarity between a Royal Wedding and a dance event, by the young protocol officers Mr Ruben Nederpel, Mr Jeroen Koks and Mr Ivo van Vliet
  • Long live the Protocol: our vision to the future, by Mr Jean Paul Wyers

Discussion led by Mr Stefan Wijers. The UK etiquette expert William Hanson is master of ceremonies. 

The Prinsjesfestival protocol seminar is supported by the Staatsloterij, the Dutch House of Representatives (Tweede Kamer der Staten-Generaal), the Institute of Protocol The Hague, Momice and the Genootschap voor Eventmanagers. The Prinsjesfestival protocol seminar is a prodcution of the organising committee: Jean Paul Wyers (chairman), Govert van Boxtel, Janna Groot, Leendert de Lange, Pieter Jan Mersie, Egmont Philips and Jaap van Berkel (secretary). 

All the basics of protocol in two days

The end of the training: the certificate ceremony
The Institute of Protocol The Hague is the organizer of the Two Day Protocol Training in The Hague, four times per year in English and four times in DutchIn two days all the basics are covered during a training given by four teachers and one guest lecturer. 
Deze training in het Nederlands, klik hier
More information? Send us an e-mail at

Senior teacher is the former Master of Ceremonies, Gilbert Monod de Froideville. The training starts with his lecture about precedence and the applications of protocol (seating arrangement, flag protocol, greeting procedures, processions and receptions). On the second day he talks about ceremonies: Why are ceremonies important? What are applications of ceremonies (award ceremonies, ceremonial visits, presentations of credentials, anthems, etc.)?

Isabel Amaral, the number one protocol expert of Portugal and writer of several books about protocol and cross cultural managent, teaches international protocol: How are international events organized? What are the norms for international and state protocol meetings? The goals of this training is to develop intercultural awareness when organizing high level events. The second day her training also includes the presentation of a business case: How to deal with Chinese visitors?

The etiquette dinner
During a three course etiquette dinner the UK number one etiquette expert William Hanson teaches all essential and advanced dining etiquette. The aim of his lecture is to train sophistication and elegance when dining and interacting with other people.
The dinner takes place in one of the five star hotels in The Hague. 

Stage manager Rebecca van Leeuwen, director of one of the most famous theatre schools in the Netherlands, teaches personal presentations: How to make a good impression? How to present yourself? Her feedback is personal and makes you more aware of yourself. 
Her second training focuses on giving a speech. She teaches you to deliver a speech with dignity and confidence. 

The guest lecturer is the head of protocol of the International Criminal Court in The Hague, Bengt-Arne Hulleman. He talks about the protocol at the court and how standardized the protocol in this international organization. 

The theory of the training, the presentations of the teachers can be found in a binder. Most lectures are interactive an present business cases, discussions and video material. The training is supervised by an educational expert and managed by an usher of the Protocolbureau. 

The training is held at the Protocolbureau in the city center of The Hague. The Protocolbureau is located at the Anna Paulownastraat, not far from the Peace Palace and the palace of H.M. the King. 
The training includes all class material, a framed certificate, all drinks, two lunches and an etiquette dinner. 

Deze training in het Nederlands, klik hier
More information? Send us an e-mail at

Saturday, 16 August 2014

Death and Social Networks: The New (Lack of) Etiquette

WSJ Live
Lunch Break with Tanya Rivero

When someone dies more people are turning to social networks to discuss their feelings. But in the rush to share, some people are breaching etiquette, MarketWatch's Quentin Fottrell says. He joins Lunch Break with Tanya Rivero.

Saturday, 9 August 2014

Het betere relatiemanagement

Hotello, mei 2014
Door Berend Berlijn

Dit interview met Jean Paul Wijers verscheen onlangs in 'Hotello', het magazine van INCH 'International Network Connecting Hotelschoolgraduates'.
Klik op het artikel om het te vergroten.



Top 10 Tips for Dealing With Last-Minute Cancelations

Isabel Amaral – President of APOREP
(Associação Portuguesa de Estudos
de Protocolo) and teacher at the 

Protocol Institute in The Hague
"As a protocol consultant for large events, I often warn the organizers about the possibility of many people who confirmed their presence not being able to appear at the last minute. I suggest a plan B for the placing of guests because I know that, on the event day, changes are always necessary in relation to what was agreed on the day before."
Read the article of Isabel Amaral about last-minute changes @