Friday, 9 April 2010

Customer Service Etiquette: How to Keep Your Customers Happy

The Huffington Post
Lisa Mirza GrottsEtiquette Expert, Author
Posted: April 4, 2010 06:47 PM

Who doesn't feel welcome at Disneyland? Walt Disney got it right when he said, "Do what you do so well that they will want to see it again and bring their friends." If only life were as simple as a fairy-tale.

Shirley Temple presented Walt Disney with his special Academy Award for Snow White and the Seven Dwarfs 1937.

A good salesperson can sell anything, but keeping the customer coming back for more is the key to measuring success. These days, promotions galore are getting customers in the door, but are they repeat customers? Making a customer happy is not always easy, so what can we do to help?

Read the rest of the article @ http://www.huffingtonpost.com/lisa-mirza-grotts/customer-service-etiquett_b_524806.html

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