Do Your Job Better: What Did I Do Now? Rob Jenkins: how to use e-mail well

April 20, 2011
By Rob Jenkins
Source: chronicle.com

I once had a supervisor that I liked personally, respected professionally, and got along with just fine. There was only one problem: Every time I received an e-mail from him, I thought he was upset with me. I remember wondering, on numerous occasions, "What did I do now?"
I wasn't alone. Often, after reading one of his angry-sounding e-mails, I found myself commiserating in the hallway with colleagues who had also been on the distribution list. We usually concluded those impromptu head-scratching sessions with some version of "I guess we're in for it now."
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